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We offer fast, reliable shipping worldwide. Learn about our shipping rates, delivery times, and how we get your order to you.
1. Shipping Destinations
We currently ship to addresses worldwide. Delivery availability and times vary by destination. If you have questions about shipping to a specific location, please contact our customer service team before placing your order.
2. Shipping Rates & Methods
We offer several shipping options to meet your needs. Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method.
Standard Shipping
Estimated delivery: 7-14 business days. Available for all orders. Free standard shipping on orders over $49.99.
Express Shipping
Estimated delivery: 3-7 business days. Available for most destinations at an additional cost calculated at checkout.
Priority Shipping
Estimated delivery: 1-3 business days. Available for select regions. Contact us for availability and pricing.
3. Order Processing Time
Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons (holidays, promotional events), processing may take up to 3-4 business days.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information. Please allow up to 24 hours for the tracking status to update after receiving the confirmation.
4. Tracking Your Order
All orders include tracking information. Once your order ships, you will receive an email with your tracking number and a link to track your package. You can also track your order by logging into your account on our website.
If your tracking information does not update within 48 hours of receiving your shipping confirmation, please contact our support team for assistance.
5. International Shipping & Customs
For international orders, the recipient is responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in the product price or shipping cost shown at checkout.
Customs policies vary widely by country, and we recommend contacting your local customs office for more information. We are not responsible for delays caused by customs processing.
6. Shipping Address Accuracy
Please ensure your shipping address is correct when placing your order. We are not responsible for packages delivered to incorrect addresses provided by the customer. If you need to change your shipping address after placing an order, please contact us immediately, and we will do our best to accommodate the change if the order has not yet been shipped.
7. Lost or Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damage and we will assist you with a replacement or refund.
If your package is lost in transit, please contact us within 14 days of the estimated delivery date. We will initiate an investigation with the carrier and provide a resolution as quickly as possible.
8. Contact Us
If you have any questions about our Shipping Policy, please contact us:
- By email: 2920579356@qq.com
- By phone: +86-185-2787-2653
- By mail: Room 1209, Star Building, Xinxin Sha Road, Xinqiao Street, Bao'an District, Shenzhen, Guangdong Province, China 518125